Shipping policy

  1. We deliver between the hours of 10am-5pm Tuesday-Saturday. We do not deliver on Sundays or Bank Holidays.
  2. If you order flowers on a Friday evening, or over the weekend your order will be received by us 9AM the next working day
  3. Delivery charges are applicable depending on the location of the delivery.
  4. Our delivery service is within the Birmingham area only servicing the majority of B postcodes
  5. If your personal details are not entered correctly or in full, we may encounter problems or delays in delivery. Before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and YOUR daytime contact telephone number or e-mail address so that we can get in touch if necessary.
  6. Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.
  7. In case of delivery to certain locations where a third party is involved, such as offices, hospitals, hotels and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. 
  8. Please note that we are only responsible for delivering to the address you quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered, we cannot accept responsibility if the intended recipient has moved, or lives elsewhere.
  9. Please note some hospitals and businesses do not accept flowers. If for any reason acceptance of the goods are refused, we will return the goods to our studio in the Jewellery Quarter where collection by the sender can be arranged. We cannot accept responsibility for refused goods.
  10. Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave in a safe place. The carrier will leave a card detailing where the product has been left. If circumstances arise whereby no safe place is available, we will leave a card requesting the recipient to make contact with us.
  11. 1.6 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form
  12. When placing your order, you are able to specify further delivery information using the 'Delivery Notes' field provided. This is intended to provide further guidance to the party delivering your order which isn't included within your address information (for example to specify floor number). We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.